Shipping policy
Shipping Policy
We aim to process and ship all orders as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high order volume, processing times may take slightly longer.
Shipping Rates
Shipping rates, if applicable, are calculated and displayed at checkout based on the destination, package size, and selected shipping method.
Any available free-shipping promotions will be shown at checkout.
Delivery Times
Estimated delivery times vary depending on the destination and shipping carrier.
Typical estimated delivery times are:
- United States: 2–7 business days
- Canada: 5–14 business days
- International: 7–21 business days
These are estimates only and are not guaranteed.
Carrier delays, weather, customs, holidays, and other circumstances outside of our control may affect delivery times.
Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 24–48 hours for tracking information to update after your package has been shipped.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has shipped, we cannot guarantee that the shipping address can be changed.
Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.
Lost, Stolen, or Delayed Packages
We are not responsible for delays caused by the shipping carrier.
If your tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier.
If you believe your package has been lost in transit, contact us and we will assist you with the carrier claim process when possible.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
We will review the issue and determine the appropriate next step.
International Orders and Customs
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.
Customs processing may cause additional delivery delays.
Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has entered fulfillment or has already shipped.
Contact Us
If you have any questions about your shipment, please contact us through our website